Patient Scheduling Associate 1

Paylocity; Enfield (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Radiology Associates of Hartford is seeking a scheduling specialist to manage patient exams across multiple imaging center locations. You will handle high volumes of inbound calls, process RX orders, and coordinate scheduling with physicians and patients.

The role emphasizes professionalism, HIPAA confidentiality, and collaboration with the scheduling team to maintain continuity of care in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Medical terminology knowledge required.
• Radiology scheduling experience preferred.

Responsibilities

• Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with priority and accuracy.
• Complete outbound calls to schedule patient exams when RX is received, ensuring timeliness and adherence to policy.
• Follow up on patient and referring physician inquiries.
• Respond to all calls with courtesy and professionalism.
• Verify RX completeness and coordinate with referring offices as needed.

Skills

Call center

Customer service

Education

High School Diploma or GED

Medical Terminology

Radiology Scheduling (preferred)

Job description

Description

POSITION SUMMARY

Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.

ESSENTIAL RESPONSIBILITIES

• Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with the ability to balance scheduling priority and patient need aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Complete outbound calls to schedule patient exams when a RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Follow up on all patient and referring physician inquiries.
• Respond to all calls with courtesy and professionalism.
• Consult with referring physician offices to ensure written and/or electronic orders (RX) exist and obtain them as needed; verify completeness of RX once written or electronic RX is received.
• Manage and escal priority issues; route calls and questions to appropriate resources.
• Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.
• Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
• Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).
• Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.
• Work and manage outbound work queues.
• Maintain and optimize existing schedules daily.
• Provide job-shadowing, including answering questions, as needed.
• All other duties as assigned.

Requirements

EDUCATION & EXPERIENCE

• Required: High School Diploma or GED
• Required: Medical Terminology
• Preferred: Radiology Scheduling

WORK ENVIRONMENT

This position is based in a healthcare facility that provides patient care services in a fast-paced and team-oriented environment. Employees may work in various clinical or administrative areas depending on their role.

Radiology Associates of Hartford is an Equal Opportunity Employer.