Patient Scheduler

Enhance Dental; El Reno (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Enhance Dental in El Reno, OK is seeking an Administrative Scheduler to greet patients, answer calls, triage emergencies, and schedule appointments.

You will manage reminders, verify insurance, and maintain patient records in the dental software, while ensuring privacy and OSHA/HIPAA compliance.

This full-time role requires a High School diploma and excellent communication skills, with the ability to work in a fast-paced dental office.

Qualifications

• High School diploma or equivalent.
• Exceptional written and verbal communication skills.

Responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating information in dental software
• Registering new patients according to office protocols
• Verifying insurance and building patient insurance plans in software
• Assisting patients to complete forms and documentation
• Answering and managing incoming calls
• Responding to information requests
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to maintain production
• Monitoring and replying to emails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPAA compliance
• Performing all other duties as assigned

Skills

Exceptional written and verbal comms

Education

High School diploma

Job description

Job Details

Job Location: El Reno Dental - El Reno, OK 73036
Position Type: Full Time
Education Level: High School
Travel Percentage: None
Job Shift: Day
Job Category: Admin - Clerical
Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

Qualifications

• High School degree or equivalent required
• Exceptional written and verbal communication skills required

Working conditions:
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

Physical requirements

• Schedulers will be required to:
• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods.
• Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None