Patient Scheduling Advocate - Call Center Specialist

University of Utah Health Research; Murray (UT); On-site; USD 26,000 - 33,000; Full time

Job summary

The University of Utah Health Research in Murray, UT is seeking a Customer Advocate Spec to support patient scheduling and communications in a call center environment. The role focuses on accurate information flow between medical staff, hospital staff, and departments, without direct patient care responsibilities.

The position offers a 40-hour work week, day shift, and benefits as a benefitted staff member.

Qualifications

• Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
• Demonstrated excellence in verbal and written communications.
• Ability to respond appropriately to customer requests for one call resolution.
• Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
• Ability to type at least 45 WPM.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multi-task in a fast paced environment.
• Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
• Ability to report to work on time and avoid unnecessary absenteeism.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal & written communication

One-call resolution

Microsoft Office

Typing 45 WPM

Professional demeanor

Multitasking

On-time attendance

Customer requests processes

Job description

The University of Utah Health Research in Murray, UT is seeking a Customer Advocate Spec to support patient scheduling and communications in a call center environment. The role focuses on accurate information flow between medical staff, hospital staff, and departments, without direct patient care responsibilities.

The position offers a 40-hour work week, day shift, and benefits as a benefitted staff member.