Healthcare Administrative Coordinator

UNC Health; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Chapel Hill, NC, is seeking an administrative representative with autonomy to manage office procedures, scheduling and billing-related tasks. The role involves processing visits, coordinating events, and handling complex documents using standard templates.

You will work with providers and departments, handling patient registrations, payments, and referrals to financial teams, while ensuring compliance with internal procedures and customer service standards.

Qualifications

• One year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required
• If Associate's degree, no years of experience is required

Responsibilities

• Expedites non-routine purchases for departments as delegated.
• May train others using verbal and written communication
• Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
• Prepares and maintains basic financial records
• Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
• Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
• Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
• Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
• Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Skills

Customer focus

Microsoft Office

Scheduling systems

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

Scheduling system

Job description

UNC Health in Chapel Hill, NC, is seeking an administrative representative with autonomy to manage office procedures, scheduling and billing-related tasks. The role involves processing visits, coordinating events, and handling complex documents using standard templates.

You will work with providers and departments, handling patient registrations, payments, and referrals to financial teams, while ensuring compliance with internal procedures and customer service standards.