Patient scheduler I

Essentia Health; Duluth (GA); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in Duluth, GA is seeking a Level I Patient Scheduler to pre-register and schedule patients across multiple service lines. The role includes handling calls, referrals, and ticket scheduling, with emphasis on timely, courteous patient interactions.

The position offers a hybrid work option, day rotations, and potential for cross-training across Essentia Health markets. Previous scheduling experience is preferred, and education requirements are flexible.

Qualifications

• No formal education required. Completes designated HBI courses within one year of hire.

Responsibilities

• Pre-registers and schedules patients for appointments, procedures, tests, and other services.
• Answering incoming calls, completing follow-up and referral work queues, and ticket scheduling.
• Provide patients with cost estimates and itineraries for upcoming appointments.
• Enter data accurately into the electronic health record while talking with patients.

Skills

Scheduling

Customer service

Data entry

Job description

Building Location:

Building F - Duluth Clinic - 3rd Street

Department:

1006560 POST VISIT SCHEDULING - EH SS

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Education Qualifications:

No educational requirements. Completes designated HBI courses within one year of hire.

Licensure/CertificationQualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

08/14/2026

Compensation Range:

$18.69 - $27.85

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].