Patient Access Representative

Essentia Health; Duluth (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in West Duluth Clinic is seeking a Patient Access Representative to greet customers and facilitate the patient registration process for in-person and virtual visits.

You will interview patients to collect demographic and financial information, verify insurance, collect co-pays, and update medical records to ensure accurate billing and care coordination. Day/evening shifts are available with a comprehensive benefits package.

Qualifications

• Interviews patients to obtain demographic and financial information.
• Obtains copies of insurance cards and updates patient information.
• Performs point of service data collection and co-pay handling.
• Maintains assigned work queues and provides courteous service.

Responsibilities

• Interviews patients to obtain demographic details and financial information.
• Collects co-payments and reconciles the cash drawer; reports deposits.
• Updates patient records and coordinates with the clinical team as needed.
• Maintains queues and supports a high level of customer service.
• Answers calls, schedules appointments, and assists as needed.
• Operates registration equipment and restocks supplies.

Skills

Customer service

Interviewing

Cash handling

Scheduling

Education

No educational requirement

Tools

Cash register

Job description

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Building Location

West Duluth Clinic

Department

1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience preferred

Education Qualifications

No educational requirement.

Fte

Licensure/Certification Qualifications

1

Possible Remote/Hybrid Option

Shift Rotation

Day/Eve Rotation (United States of America)

Shift Start Time

Shift End Time

Weekends

Holidays

No

Call Obligation

No

Union

DC USWA Main & Neighborhoods (DCUMN)

Compensation Range

$17.80 - $26.28

Employee Benefits at Essentia Health

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].