Patient Access Representitive

Essentia Health; Baxter (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with employer contribution

Tuition reimbursement

Job summary

Essentia Health's Baxter Clinic seeks a friendly Patient Access Representative to greet patients and guide them through registration and scheduling. You will collect demographic and financial information in person or virtually and provide cost estimates for upcoming visits, ensuring accurate billing and smooth patient flow.

In this role, you’ll work with the Virtual Patient Registration team, handle checkout, coordinate follow-up appointments, and maintain courteous, patient-focused service

Qualifications

• No formal education required.
• Preferred: Previous Patient Access Representative or Patient Scheduler experience.

Responsibilities

• Interviews patients to obtain demographic details and financial information for accurate registration and billing.
• Collects insurance cards and ID, updates medical records as needed.
• Manages patient checkout, collects co-pays, and reconciles cash drawer for revenue accuracy.
• Maintains work queues and follows supervisory guidance.
• Provides courteous, caring service to patients and co-workers.
• Answers calls, schedules appointments, and routes to clinical team as needed.
• Sanitizes equipment and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Patient registration

Customer service

Education

No formal education required

Job description

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Building Location

Baxter Clinic

Department

1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience preferred

Education Qualifications

No educational requirement.

Fte

Licensure/Certification Qualifications

0.8

Possible Remote/Hybrid Option

Shift Rotation

Day/Eve Rotation (United States of America)

Shift Start Time

Shift End Time

Weekends

Holidays

No

Call Obligation

Union

Compensation Range

$17.63 - $26.45

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].