Patient Access Representative

Essentia Health; Hermantown (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with employer contribution

Tuition reimbursement

Flexible scheduling

Job summary

Essentia Health in Hermantown, MN is seeking a Patient Access Representative to greet customers and facilitate the registration process, collecting demographic and financial information to support accurate billing and care coordination.

The role collaborates with Virtual Patient Registration Representatives and Patient Schedulers to complete patient checkout, schedule follow-up appointments, and provide cost estimates and itineraries for upcoming visits.

Qualifications

• Interviews patients to obtain complete demographic details and financial information.
• Verifies insurance information and updates medical records as needed.
• Collects co-pays and manages daily cash reconciliation.

Responsibilities

• Interviews patients to obtain demographic and financial information for registration and billing.
• Verifies insurance information and IDs, updating records as needed.
• Handles point-of-service data collection and patient payments, and reconciles cash drawer.
• Schedules follow-up appointments per physician’s orders and communicates cost estimates.
• Answers calls, assists with appointments, and coordinates with clinical teams.
• Maintains equipment and supplies; performs other clerical duties.

Skills

Customer service

Scheduling

Interpersonal communication

Education

Healthcare Business Insight’s Patient Access 2nd Level Certification Program

Job description

Building Location

Hermantown Clinic

Department

1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience preferred

Education Qualifications

Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Licensure/Certification Qualifications

FTE

1

Possible Remote/Hybrid Option

Shift Rotation

Day/Eve Rotation (United States of America)

Shift Start Time

Shift End Time

Weekends

Holidays

No

Call Obligation

No

Union

DC USWA Main & Neighborhoods (DCUMN)

Compensation Range

$17.80 - $26.28

Employee Benefits at Essentia Health

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.