Patient Scheduler & Advocate — Patient-Centric Care Team

Orthopedic Physicians Alaska; Wasilla (AK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

FSA/HSA

Life insurance

Disability insurance

Profit sharing

401(k)

Paid time off

Job summary

Orthopedic Physicians Alaska (OPA) in Wasilla, AK, seeks a Patient Scheduling Specialist (Patient Advocate) to join a dynamic team. The role focuses on coordinating patient appointments with providers, answering calls, and delivering patient-centered service in a fast-paced clinic environment.

The ideal candidate will have at least 6 months of customer service experience, strong communication skills, and familiarity with scheduling processes.

Qualifications

• Six months of customer service experience.
• High school diploma or equivalent.
• Preferred: one year of customer service or six months of medical office experience.
• Knowledge of insurance and billing.
• Experience with scheduling software or EHR systems.
• Strong communication and multitasking abilities.

Responsibilities

• Promptly answer telephone calls in a professional manner.
• Register and schedule patients with providers per protocol.
• Handle emails and in-person requests.
• Collaborate with medical staff to ensure best patient outcomes.

Skills

Customer service

Multitasking

Calm communication

Professionalism

Team collaboration

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Job description

Orthopedic Physicians Alaska (OPA) in Wasilla, AK, seeks a Patient Scheduling Specialist (Patient Advocate) to join a dynamic team. The role focuses on coordinating patient appointments with providers, answering calls, and delivering patient-centered service in a fast-paced clinic environment.

The ideal candidate will have at least 6 months of customer service experience, strong communication skills, and familiarity with scheduling processes.