Patient Care Scheduler & Advocate

OrthoAlaska LLC; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance

Life and disability insurance

401k and profit sharing

Vacation and PTO starting at three we​

Job summary

Orthopedic Physicians Alaska in Wasilla, AK is seeking a Patient Scheduling Specialist (Patient Advocate) to deliver patient-centered scheduling and service. You will register patients, coordinate with providers, and respond to inquiries with empathy and precision.

The role offers competitive pay, comprehensive benefits, and opportunities for professional growth within a collaborative team. The ideal candidate has strong customer service, excels in a fast-paced environment, and is comfortable

Qualifications

• Six months of customer service experience.
• High school diploma or equivalent.
• Knowledge of insurance and billing.
• Experience with scheduling software or EHR systems.

Responsibilities

• Promptly and professionally answer telephone calls.
• Register and schedule patients with providers based on company protocol.
• Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients.
• Use customer service principles and techniques to handle phone calls calmly and pleasantly.

Skills

Outstanding customer service

Fast-paced environment

Patient-first approach

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Billing knowledge

Job description

Orthopedic Physicians Alaska in Wasilla, AK is seeking a Patient Scheduling Specialist (Patient Advocate) to deliver patient-centered scheduling and service. You will register patients, coordinate with providers, and respond to inquiries with empathy and precision.

The role offers competitive pay, comprehensive benefits, and opportunities for professional growth within a collaborative team. The ideal candidate has strong customer service, excels in a fast-paced environment, and is comfortable