Scheduling Specialist

OrthoAlaska LLC; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance

Life and disability insurance

401k and profit sharing

Vacation and PTO starting at three we​

Job summary

Orthopedic Physicians Alaska in Wasilla, AK is seeking a Patient Scheduling Specialist (Patient Advocate) to deliver patient-centered scheduling and service. You will register patients, coordinate with providers, and respond to inquiries with empathy and precision.

The role offers competitive pay, comprehensive benefits, and opportunities for professional growth within a collaborative team. The ideal candidate has strong customer service, excels in a fast-paced environment, and is comfortable

Qualifications

• Six months of customer service experience.
• High school diploma or equivalent.
• Knowledge of insurance and billing.
• Experience with scheduling software or EHR systems.

Responsibilities

• Promptly and professionally answer telephone calls.
• Register and schedule patients with providers based on company protocol.
• Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients.
• Use customer service principles and techniques to handle phone calls calmly and pleasantly.

Skills

Outstanding customer service

Fast-paced environment

Patient-first approach

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Billing knowledge

Job description

Job Title

Patient Scheduling Specialist OPA

Location

Wasilla, Alaska

Employment Type

Full Time

Company

Orthopedic Physicians Alaska

Overview

Orthopedic Physicians Alaska seeks a highly skilled dedicated and professional individual to join our rapidly growing and dynamic team as a Patient Scheduling Specialist known internally as a Patient Advocate. The team of Patient Advocates at OPA is passionate about providing patient centric service to everyone who calls the practice. Patient Advocates collaborate with medical providers and staff to resolve patient questions and concerns quickly thoroughly and respectfully. At OPA employees enjoy work life balance competitive salaries and comprehensive medical dental FSA or HSA life and disability insurance as well as profit sharing 401k and paid time off starting at three weeks per year. Learn more about Orthopedic Physicians Alaska at wwwOPAlaskacom

Ideal Attributes

• Able to multitask effectively dealing with phone calls emails tasks and in person requests pleasantly.
• Communicates calmly and clearly via telephone with patients in all circumstances including when they are ill upset or have an emergency.
• Able to analyze situations and respond professionally and appropriately.
• Works proactively for the good of the team and its commitment to patient centered service.

Representative Duties

• Promptly and professionally answer telephone calls.
• Use customer service principals and techniques to handle phone calls calmly and pleasantly.
• Register and schedule patients with providers based on company protocol.
• Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients.

Knowledge and Skill Requirements

• Outstanding customer service skills.
• Ability to work in a fast paced environment.
• Skill in responding to patients with a patient first approach in situations that require tact professionalism and sensitivity.
• Some knowledge of medical practice protocols related to chart records and patient information.

Required Qualifications

• Six 6 months of customer service experience.
• High school diploma or equivalent.

Preferred Qualifications

• One 1 year of customer service experience or six 6 months of medical office experience.
• Knowledge of insurance and billing.
• Experience with scheduling software or EHR systems.

Benefits

• OPA benefits include health and dental insurance life and disability insurance 401k and profit sharing as well as vacation as paid time off.
• At OPA employees enjoy work life balance competitive salaries and comprehensive medical dental FSA or HSA life and disability insurance as well as profit sharing 401k and paid time off starting at three weeks per year.

Mission

The mission of OrthoAlaska Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality patient centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care team experience. Currently we have offices in Anchorage Wasilla and Eagle River

Professional Growth

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic injury walk in and rheumatology clinics an imaging center athletic training and physical occupational and massage therapy

Values & Culture

OPA values quality patient centered care personal fulfillment through continuous improvement team development and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence

Diversity & Inclusion Statement

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race color ancestry national origin sex sexual orientation gender identity marital status religion age pregnancy protected veteran status disability or other protected categories