Front Desk Specialist

Centerpoint Health; MIDDLETOWN, Franklin (OH, OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

403(b) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Job summary

Centerpoint Health is hiring for a front-office administrative support role in Southwest Ohio. You will greet patients, answer calls, process paperwork, and help with check-in and insurance verification using the Centerpoint Health EHR.

Ideal candidates have at least one year of health care administrative experience, strong customer service skills, and the ability to multi-task in a fast-paced outpatient setting. Equal opportunity employer; benefits include health insurance and PTO.

Qualifications

• High school diploma or equivalent required; experience in health care setting preferred.
• Outstanding interpersonal and customer service skills are essential.
• HIPAA compliance and patient confidentiality must be maintained.

Responsibilities

• Greet patients and answer phones; assist with paperwork completions.
• Check-in patients and verify income, benefits and insurance in the EHR.
• Schedule management and appointment coordination with Outreach & Enrollment for insurance enrollment.
• Process records requests, faxes, and mail; provide records to clinical staff as needed.
• Maintain accurate data entry and perform general clerical duties; assist with special projects.

Skills

Interpersonal skills

Customer service

Multitasking

Microsoft Office

EHR experience

HIPAA compliance

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Join a mission-driven organization where your work truly makes a difference.

Centerpoint Health is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) dedicated to improving the physical, social, and mental health of adults, children, and families throughout Southwest Ohio. We are a caring, compassionate, and collaborative organization — and we are growing!

Why You’ll Love Working Here

• Make a meaningful impact in underserved communities
• Join a supportive, mission-driven, and compassionate team
• Be part of a growing organization with opportunities to expand your skills
• Collaborate closely with leadership and play a key role in organizational success

Position Summary

Performs front-office duties. Completes day-to-day administrative tasks such as greeting patients, answering phones, assistingpatients with paperwork completion; triages phone call requests to appropriatedepartment. Provides backup for patient checkoutprocess, andis cross-trained toassistwith back-office functions. Notifies staff of patient check-in to enable efficient patient flow.Answersgeneral questionsabout the practice.

Job Duties

Serve as the preliminary “greeter” and contact for both walk-ins and callers. Answergeneral questionsabout the practice.

Complete front-office functions, including answering phones, patient check-in, confirmation of income, benefits, and insurance within the patient’sCenterpointHealth electronic health record (EHR). Offer sliding fee discount ifappropriate. Record and update contact information, completion of forms, collection of payments, and any other required functions to preparepatientfor services. Notify staff of patient check-in to enable efficient patient flow.

Schedule management; record and reschedule appointments as directed. Schedule appointments with Outreach & Enrollment for individuals interested in insurance enrollment. Complete follow-up calls and remindercallsfor appointments.

Operate office machines and manage mail, faxes, and other incoming or outgoing communications. Record requests for records,labsand imaging, andmonitorthat practice has received them. Provide records to clinical staff for review. Follow up on data not received.

Communicate with clinical and administrative staff to addresspatientneeds.

Perform data entry andassistwithdocumentationas necessary.Complete other clerical duties, as well as specialprojects asassigned by the supervisor.

Other duties as assigned.

Certifications/Credentials

Education:High school diploma or equivalent. Experience:Minimum of one year of experience in administrative support in a health care setting. Experience in an outpatient setting and/or in community health preferred.

Additional Skills/Qualifications

Outstanding interpersonal and customer service skills, working with diverse populations and a broad spectrum of staff and inquiries.

Ability to ensure patient confidentiality and compliance with HIPAA regulations.

Ability to multi-task.Assistwith form completions,monitoringregistries, providing screening tools andsurveys;files, and records in a confidential,accurate, andtimelymanner.

Ability to handle patients with special needs, by accessing language lines, and TDD lines.

Possess basic mathematical skills.

Ability to transcribe, input, and record data without errors.

Proficient computer skills, including Microsoft Office. Electronic medical record experience preferred.

*This position is contingent upon a successful credentialling, background check and drug screen.

*For more information about Centerpoint Health go to www.centerpointhealth.org

Centerpoint Health is an equal opportunity employer who values diversity and is committed to creating an inclusive environment for all employees.

Job Type: Full-time

• 401(k) matching
• 403(b) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off