Patient Scheduling Coordinator

Enhance Dental; McAlester (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

McAlester Dentistry & Braces is seeking a full-time Scheduler to greet patients, answer calls, and manage appointments. You will verify insurance, update patient records, and ensure documentation is completed accurately in our dental software.

In this fast-paced dental practice, you will coordinate with doctors and staff to keep the schedule flowing smoothly while maintaining patient privacy and compliance with OSHA and HIPPA standards.

Qualifications

• High School degree or equivalent required.
• Exceptional written and verbal communication skills required.

Responsibilities

• Scheduling and confirming appointments.
• Welcoming patients and updating their information in the dental software(s).
• Registering new patients according to established office protocols.
• Verifying insurance and building patient insurance plans in the dental software(s).
• Assisting patients to complete all necessary forms and documentation.
• Answering and managing incoming calls.
• Preparing documentation for upcoming appointments.
• Checking daily appointment schedules and filling gaps to ensure positive production.
• Maintaining a professional reception area.
• Safeguarding patient privacy and confidentiality.
• Maintaining OSHA and HIPPA Compliance.

Skills

Communication

Customer service

Organizational skills

Education

High School diploma or equivalent

Tools

Dental software

Job description

Job Details

Job Location: McAlester Dentistry & Braces - McAlester, OK 74501

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Job purpose

A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

Qualifications

High School degree or equivalent required

Exceptional written and verbal communication skills required

Working conditions

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

Physical requirements

• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods
• Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None