Patient Scheduler

TEKsystems; Dallas (TX); Remote; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Life Insurance

Disability

HSA

Transit benefits

EAP

Paid time off

Job summary

TEKsystems in Dallas is seeking a contract-based Customer Service Specialist to handle 70+ calls daily scheduling appointments across medical specialties, from physical visits to CDL exams, fully remote.

You will learn physicians' scheduling needs, resolve issues, and collaborate with clinical teams, with standard hours 8:00am–6:00pm EST and potential overtime.

This role offers comprehensive benefits including health, retirement, and more; contract ends February 2026 with possible extension.

Qualifications

• High School Diploma / GED OR equivalent experience
• Must have 1+ year of call center phone experience
• Ability to work full-time, Monday - Friday between 8:00am - 6:00pm EST. It may be necessary, given business need, to work occasionally overtime or weekends.

Responsibilities

• Provide quality Customer Service to the patients and visitors courteously and promptly
• Receive and handle 70+ calls per day to schedule appointments for physical, office and sick visits, consults, hospital follow ups, annual wellness exams and CDL exams across defined medical specialties.
• Maintain knowledge of individual physicians’ scheduling requirements and preferences
• Collect pertinent details and communicate effectively to create concise tasks to clinical team members.
• Apply Patient Experience Tenants and provide exceptional care by achieving one-call resolution through expert scheduling capabilities, in a courteous and professional manner.
• Research and troubleshoot scheduling/operational challenges, taking all necessary steps to resolve and ensure full resolution. Report issues to the Leadership team and proactively make recommendations/suggest solutions.
• Participate in weekly huddles and team meetings for updates and refreshers on call center processes, procedures and systems.
• Provide patient support and respond to requests for information in a courteous and timely manner
• Performs related work as required

Skills

Call center experience

Customer service

Education

High School Diploma / GED

Job description

Description

• Provide quality Customer Service to the patients and visitors courteously and promptly
• Receive and handle 70+ calls per day to schedule appointments for physical, office and sick visits, consults, hospital follow ups, annual wellness exams and CDL exams across defined medical specialties.
• Maintain knowledge of individual physicians’ scheduling requirements and preferences
• Collect pertinent details and communicate effectively to create concise tasks to clinical team members.
• Apply Patient Experience Tenants and provide exceptional care by achieving one-call resolution through expert scheduling capabilities, in a courteous and professional manner.
• Research and troubleshoot scheduling/operational challenges, taking all necessary steps to resolve and ensure full resolution. Report issues to the Leadership team and proactively make recommendations/suggest solutions.
• Participate in weekly huddles and team meetings for updates and refreshers on call center processes, procedures and systems.
• Provide patient support and respond to requests for information in a courteous and timely manner
• Performs related work as required

Qualifications

• High School Diploma / GED OR equivalent experience
• Must have 1+ year of call center phone experience
• Ability to work full-time, Monday - Friday between 8:00am - 6:00pm EST. It may be necessary, given business need, to work occasionally overtime or weekends.

Preferred Qualifications:

• 2+ years of experience in a medical practice environment

Duration

• Contract is expected to end in February, could be extended

Job Type & Location

This is a Contract position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.