Customer Service Representative

TEK Systems; Fort Smith (AR); Remote; USD 23,000 - 32,000; Full time

Job summary

TEKsystems is seeking a contract customer service specialist to support urgent care, credentialing, and healthcare-related inquiries. This 100% remote role is based out of Fort Smith, AR, with open Monday–Friday availability and responsibilities including inbound/outbound calls, billing questions, and case documentation.

The position requires 1+ year in a high-volume call center and healthcare setting; compensation is hourly with fringe benefits.

Qualifications

• 1+ year of customer service in a high-volume call center.
• Experience within a healthcare setting is required or preferred.

Responsibilities

• Handle inbound customer service calls related to urgent care, credentialing, referrals, dental services, VA personnel, and veterans urgent care.
• Conduct outbound follow-up calls to provide updates, resolve issues, and complete case management activities.
• Address billing, account, and claims-related inquiries while providing accurate guidance and support.
• Resolve customer concerns on first contact whenever possible and resolve complex issues according to established procedures.
• Document all customer interactions, case details, and resolutions accurately in company systems.

Skills

1+ year customer service

Healthcare setting experience

Job description

Job Description

• Handle inbound customer service calls related to urgent care, credentialing, referrals, dental services, VA personnel, and veterans urgent care.
• Conduct outbound follow-up calls to provide updates, resolve issues, and complete case management activities.
• Address billing, account, and claims-related inquiries while providing accurate guidance and support.
• Resolve customer concerns on first contact whenever possible and resolve complex issues according to established procedures.
• Provide basic technical support, including troubleshooting and system navigation assistance.
• Document all customer interactions, case details, and resolutions accurately in company systems.
• Manage a high-volume call environment, handling approximately 50-70 calls per day and prioritizing workload effectively.
• Participate in team meetings, training sessions, performance reviews, and coaching to maintain knowledge and improve performance.
• Meet customer service and operational metrics, including customer satisfaction, resolution rates, attendance, and productivity goals.
• Demonstrate strong communication, problem-solving, teamwork, adaptability, time management, and professionalism while adhering to company policies and compliance standards.

Pay

$14.73/Hr + $5.09/Hr Fringe Benefit Pay

Schedule

Must have open availability Monday - Friday

Location

100% remote. All equipment will be provided

Duration

Open contract position

Qualifications

• 1+ year of customer service experience within a high volume inbound/outbound call center environment
• 1+ year of experience within a healthcare setting

Job Type & Location

This is a Contract position based out of Fort Smith, AR.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.