Patient Service Associate

TEKsystems; United States; Remote; USD 26,000 - 29,000; Full time

Job summary

TEKsystems is seeking a Patient Services Associate for a fully remote contract role. The position is based out of Morrisville, NC, with pay between $19.00 and $21.00 per hour. Responsibilities include outbound payer calls to verify benefits, documenting coverage details, and updating records in the Lynk and CRM systems.

Strong experience in a patient services or call center environment is preferred. The ideal candidate will have insurance verification experience, be comfortable speaking with

Qualifications

• Experience working from home in a patient services/call center environment.
• Experience with speaking to payers or providers in a healthcare setting.
• Familiarity with CRM and pharmaceutical benefit processes.

Responsibilities

• Make outbound calls to payers to verify benefits and gather intake information.
• Document coverage details in the Summary of Benefits and update case notes in the CRM system.
• Update payer information and case status in the Lynk system and CRM.

Skills

insurance verification

insurance coverage

Call center support

Health care

Customer service

Pharmaceutical industry

Job description

Description

A typical day in the life of a Patient Services Associate will include the following:The responsibilities include, but are not limited to the following:Outbound calls to payers to verify benefits and gather missing intake informationDocuments coverage details in Summary of BenefitsUpdates case notes in Lynk system to reflect status and actions takenAll payer calls and updating information in CRM

Skills

insurance verification, insurance coverage, Call center support, Health care, Customer service, Pharmaceutical industry

Top Skills Details

insurance verification,insurance coverage,Call center support,Health care

Additional Skills & Qualifications

Experience working from home, outbound call experience, experience with speaking to payers, internet speed confirmed, secure workplace, experience with call monitoring and QA review of calls, experience with learning new systems, greater than one year of patient services/call center environmentExperience:Previous HUB or Patient Services experienceContact Center ExperiencePharmaceutical Benefit Processes experience=< 1-year experience=< 2-year experience> 2-year experienceMedical Benefit Processes experience=< 1-year experience=< 2-year experience> 2-year experienceTelephony and/or email communications with aPatientPhysicians officeSpecialty PharmacyPharmacistPharmaceutical Field Sales LiaisonPharmaceutical Field Reimbursement RepresentativeInsurance PlanTechnology must haves:Customer Relationship Management (CRM) softwareMulti-line telephoneLaptop device, two monitors, docking station, mouse and keyboard, headset, necessary cords)Matching your candidate to the culture:Culture of excellence productivity focused and drive for development/growth within role.Give and/or receive feedback to and/or from peers and/or leaders.Team success partner with peers for successful completion of team requirements.Adaptable to change.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Morrisville, NC.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.