Call Center Representative

TEKsystems; Austin (TX); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Job summary

TEKsystems is hiring a Call Center Representative in Austin, TX for a contract-to-hire role. The position offers a hybrid work arrangement with an initial onsite training period, and a pay rate of $20.00 per hour.

You will handle inbound calls related to health insurance, assist with enrollment, and process changes while maintaining confidentiality and meeting performance goals. The ideal candidate has 2+ years in healthcare customer service, strong communication skills, and bilingual

Qualifications

• 2+ years of recent experience in healthcare customer service, health insurance, managed care, or a healthcare call center environment.
• Experience handling high-volume inbound calls.
• High School Diploma or equivalent.
• Reliable high-speed internet for remote work.
• Strong communication and customer service skills.
• Bilingual English/Spanish candidates are highly preferred.

Responsibilities

• Answer inbound calls and assist members with health insurance-related inquiries.
• Support customers through the enrollment process.
• Process requests such as ID card replacements, provider changes, and demographic updates.
• Research and resolve customer issues in a timely, professional manner.
• Accurately document customer interactions.
• Meet quality, productivity, and customer service goals.
• Maintain confidentiality of sensitive customer information.

Skills

Healthcare customer service

Inbound call handling

Communication skills

Bilingual English/Spanish

Remote work readiness

Education

High School Diploma or equivalent

Job description

Call Center Representative

Location: Austin, TX (Hybrid)

Schedule: Rotating 8-hour shifts between 6:00 AM and 6:00 PM

Qualifications

• 2+ years of recent experience in healthcare customer service, health insurance, managed care, or a healthcare call center environment
• Experience handling high-volume inbound calls
• High School Diploma or equivalent
• Reliable high-speed internet for remote work
• Strong communication and customer service skills
• Bilingual English/Spanish candidates are highly preferred

Responsibilities

• Answer inbound calls and assist members with health insurance-related inquiries
• Support customers through the enrollment process
• Process requests such as ID card replacements, provider changes, and demographic updates
• Research and resolve customer issues in a timely, professional manner
• Accurately document customer interactions
• Meet quality, productivity, and customer service goals
• Maintain confidentiality of sensitive customer information

Work Environment

• Hybrid schedule with only 2 in-office days per month after training
• Initial training conducted onsite
• Must be local to the Austin area
• Occasional rotating weekend coverage

If you have a background in healthcare customer service, health insurance, or call center support and enjoy helping people navigate their healthcare benefits, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin,TX.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.