Patient Service Associate - Remote

TEKsystems; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

Life Insurance

Disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems is seeking a Patient Services Associate for a fully remote contract role. Based out of Morrisville, NC, the position pays $19.00–$21.00 per hour and requires strong payer communication, insurance verification, and customer service skills.

You will handle outbound calls, update records in the CRM, and document coverage details in the Summary of Benefits. The ideal candidate has call center experience in healthcare, works well from home with a secure setup, and can learn new systems

Qualifications

• Experience working from home.
• Outbound call experience.
• Experience with speaking to payers.
• Internet speed confirmed.
• Secure workplace.
• Experience with call monitoring and QA review of calls.
• Experience with learning new systems.
• Greater than one year of patient services/call center environment.

Responsibilities

• Outbound calls to payers to verify benefits and gather missing intake information
• Documents coverage details in Summary of Benefits
• Updates case notes in Lynk system to reflect status and actions taken
• All payer calls and updating information in CRM

Job description

Description

A typical day in the life of a Patient Services Associate will include the following:

Responsibilities

• Outbound calls to payers to verify benefits and gather missing intake information
• Documents coverage details in Summary of Benefits
• Updates case notes in Lynk system to reflect status and actions taken
• All payer calls and updating information in CRM

Skills

• insurance verification
• insurance coverage
• Call center support
• Health care
• Customer service
• Pharmaceutical industry

Additional Skills & Qualifications

• Experience working from home
• outbound call experience
• experience with speaking to payers
• internet speed confirmed
• secure workplace
• experience with call monitoring and QA review of calls
• experience with learning new systems
• greater than one year of patient services/call center environment

Technology must haves:

• Customer Relationship Management (CRM) software
• Multi-line telephone
• Laptop device, two monitors, docking station, mouse and keyboard, headset, necessary cords)

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Morrisville, NC.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.