Patient Safety & Quality Improvement Lead

Baystate Health; Palmer, Northern (MA, KY); Hybrid; USD 98,000 - 133,000; Full time

Job summary

Baystate Health seeks a full-time Quality & Patient Safety Specialist to lead improvement initiatives, collaborate with clinical and operational teams, and drive safety culture across the organization. The role emphasizes data-driven problem solving and ongoing regulatory readiness.

The candidate should have a BS, RN license in Massachusetts, and at least five years in quality or patient safety roles, with strong leadership and communication skills.

Qualifications

• Bachelor’s degree in a related field; Bachelor of Science is required.
• Minimum of five years of progressively responsible experience in quality, patient safety, performance improvement, or a related healthcare role.
• Current MA RN license.
• Strong knowledge of clinical processes and quality improvement methodologies.
• Demonstrated leadership, facilitation, and project management skills.
• Strong analytical, problem-solving, written, verbal, and presentation skills.

Responsibilities

• Lead and facilitate quality, performance improvement, and patient safety initiatives across clinical and operational areas.
• Facilitate Root Cause Analyses (RCA), Apparent Cause Analyses (ACA), safety debriefs, and multidisciplinary reviews.
• Analyze quality and safety data to identify trends, measure outcomes, and support improvement efforts.
• Coach and collaborate with leaders and interdisciplinary teams on quality improvement, change management, and problem-solving methodologies.
• Support regulatory and accreditation readiness, including surveys, mock tracers, and compliance activities.
• Partner with Risk Management and Patient Relations to identify trends, mitigate risk, and strengthen patient safety.
• Provide leadership and support for peer review processes and the system-wide Peer Support Program.
• Promote a High Reliability and Just Culture through education, communication, and continuous improvement.
• Prepare and present quality and safety data to leadership, committees, and frontline teams.

Skills

Leadership

Facilitation

Project management

Analytical skills

Communication

Problem-solving

Education

Bachelor of Science

Bachelor’s degree in related field

Job description

Baystate Health seeks a full-time Quality & Patient Safety Specialist to lead improvement initiatives, collaborate with clinical and operational teams, and drive safety culture across the organization. The role emphasizes data-driven problem solving and ongoing regulatory readiness.

The candidate should have a BS, RN license in Massachusetts, and at least five years in quality or patient safety roles, with strong leadership and communication skills.