Patient Safety Observer — Real-Time Care Coordination

University Hospitals; Shaker Heights (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

University Hospitals is seeking a Virtual Patient Observer to monitor patient safety, document observations in the EHR, and collaborate with the multidisciplinary care team from within the hospital setting.

The role requires high school completion, at least 1 year of patient care experience in a hospital, and strong communication and computer skills. This full-time position emphasizes patient-centered care and adherence to safety protocols.

Qualifications

• Excellent interpersonal and communication skills (Required proficiency).
• Strong organizational and multi-tasking skills (Required proficiency).
• Professional demeanor when interacting with patients and customers (Required proficiency).
• Strong computer skills including all MS platforms (Required proficiency).

Responsibilities

• Maintain continuous observation of multiple patients.
• Document observations in the EHR and communicate notes securely with the care team.
• Monitor safety and redirect confused patients according to standards.
• Notify nurses of changes in patient behavior or condition; communicate with patients and families.
• Demonstrate care delivery skills to support safe practice and outcomes.
• Adhere to inter-facility protocols and standards of practice; collaborate across teams.
• Promote a Best Place to Work culture and participate in quality improvement.
• Perform other duties as assigned and comply with policies.

Skills

Interpersonal skills

Organizational skills

Professional demeanor

Computer skills (MS Office)

Education

High School Diploma or GED

Job description

University Hospitals is seeking a Virtual Patient Observer to monitor patient safety, document observations in the EHR, and collaborate with the multidisciplinary care team from within the hospital setting.

The role requires high school completion, at least 1 year of patient care experience in a hospital, and strong communication and computer skills. This full-time position emphasizes patient-centered care and adherence to safety protocols.