Virtual Patient Observer

University Hospitals Pain Management; Shaker Heights (OH); Hybrid; USD 45,000 - 65,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Safety Observer to continuously monitor assigned patients, document observations in the EHR, and communicate with the bedside care team in real time. This role emphasizes strong technical skills, exceptional customer service, and teamwork to uphold hospital protocols, protect PHI, and support safe, coordinated care across disciplines.

Candidates will engage in performance improvement activities and collaborate with System Operations

Qualifications

• Maintains continuous observation of multiple patients.
• Documents observations in the EHR and uses secure messaging to collaborate in real time.
• Supports safe, efficient, coordinated care through accurate communication.

Responsibilities

• Maintains continuous observation of multiple patients.
• Navigate EHR workflows to support safe, efficient, and coordinated care, documenting observations and notes.
• Communicates with nurse about changes in patient behavior or condition.
• Demonstrates clear communication and collaboration to optimize patient care.
• Deliver exceptional customer service while facilitating communication across disciplines.
• Work with System Operations Center staff in a team-oriented, collaborative approach.
• Promote a Best Place to Work culture and positive professional environment.
• Participates in performance/quality improvement initiatives.
• Performs other duties as assigned.

Skills

Technical skills

Customer service

Teamwork

EHR documentation

Communication

Secure messaging tools

Tools

Secure messaging tools

Job description

A Brief Overview

The Patient Safety Observer is responsible for maintaining continuous observation and ensuring the safety of assigned patients through vigilant monitoring, timely communication, and adherence to established safety protocols. This role actively supports coordinated, high-quality patient care by documenting observations in the electronic health record (EHR), collaborating with the interdisciplinary care team, and utilizing secure communication tools in real time. This position requires strong technical skills and a commitment to exceptional customer service. The individual will demonstrate a thorough understanding of hospital protocols, inter-facility standards, and teamwork practices to optimize both patient outcomes and clinical operations.

What You Will Do

• Maintains continuous observation of multiple patients.
• Navigate EHR workflows to support safe, efficient, and coordinated care. This includes documenting observations, entering appropriate communication notes, and using secure messaging tools to collaborate with the bedside care team in real time.
• Maintains patient safety by: direct supervision, reorienting and redirecting confused patient, following safety standards.
• Communicates with nurse any changes in patient behavior or condition.
• Communicates effectively with patient and family.
• Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
• Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
• Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
• Delivering exceptional customer service while facilitating communication across multiple disciplines

Additional Responsibilities

• Work with all System Operations Center staff in a team orientated, collaborative approach
• Responsible for promoting a Best Place to Work Culture and positive and professional work environment
• Actively participates in the development and implementation of performance/quality improvement
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.