Patient Rights & Experience Advocate

Erlanger Health System; Danville (PA); On-site; USD 45,000 - 55,000; Full time

Job summary

Geisinger Behavioral Health Danville is seeking a Patient Advocate to champion patient rights, support families during treatment, and address concerns with empathy. The role focuses on fostering a positive patient experience and coordinating care in a behavioral health setting.

You will facilitate grievance processes, collaborate with staff to resolve issues, and maintain logs while ensuring timely responses and safety for patients and families.

Qualifications

• High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Responsibilities

• Facilitate patient/family grievance process and communicate resolutions to complainants.
• Collaborate with staff to develop acceptable resolutions to complaints.
• Identify process deficiencies affecting patient rights or safety.
• Maintain complaint and grievance logs up to date.
• Collaborate with risk department and managers to address patient concerns promptly.
• May participate in new hire orientation on patient safety and advocacy.
• Identify critical customer service needs and discuss with supervisor and medical staff.
• Coordinate patient satisfaction survey process for completion.
• Participate in Patient Experience Team.
• Coordinate a patient/family advisory council as appropriate.
• Serve as liaison with families to assist in coordination of care.
• Perform other duties as assigned.

Skills

Customer service

Risk management

Patient advocacy

Education

High school diploma or equivalent

Associate or Bachelor's degree in a clinical field

Job description

Geisinger Behavioral Health Danville is seeking a Patient Advocate to champion patient rights, support families during treatment, and address concerns with empathy. The role focuses on fostering a positive patient experience and coordinating care in a behavioral health setting.

You will facilitate grievance processes, collaborate with staff to resolve issues, and maintain logs while ensuring timely responses and safety for patients and families.