Patient Experience Champion

Acadia Healthcare; Danville (PA); On-site; USD 38,000 - 48,000; Full time

Job summary

Geisinger Behavioral Health Danville is seeking a Patient Advocate to champion patient rights, support families during treatment, and foster a positive patient experience. The role focuses on empathy, advocacy, and timely resolution of concerns within a behavioral health setting.

ESSENTIAL FUNCTIONS include facilitating grievances, collaborating on resolutions, and maintaining logs. Strong customer service, risk management and behavioral health experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Responsibilities

• Facilitate patient/family grievance process and communicate resolutions.
• Collaborate with staff to develop acceptable resolutions to complaints.
• Identify process deficiencies affecting patient rights or safety.
• Maintain complaint and grievance logs up to date.
• Coordinate patient satisfaction survey process and participate in Patient Experience Team.
• Serve as liaison with families to connect and coordinate care.

Skills

Customer service

Risk management

Behavioral health experience

Education

High school diploma or equivalent

Associate or Bachelor's degree in clinical field preferred

Job description

Geisinger Behavioral Health Danville is seeking a Patient Advocate to champion patient rights, support families during treatment, and foster a positive patient experience. The role focuses on empathy, advocacy, and timely resolution of concerns within a behavioral health setting.

ESSENTIAL FUNCTIONS include facilitating grievances, collaborating on resolutions, and maintaining logs. Strong customer service, risk management and behavioral health experience are preferred.