Patient Rights Advocate

Sheppard Pratt; Towson (MD); On-site; USD 54,000 - 84,000; Full time

Benefits offered by this job

403b retirement match

Tuition reimbursement program

Medical, dental and vision benefits

Generous paid-time-off

Employee Assistance Program (EAP)

Job summary

Sheppard Pratt is seeking a Patient Advocate in Towson, MD, to identify, manage, and resolve patient complaints and rights issues. You will work with patients and staff to assure timely resolution and compliance with regulatory requirements.

The role requires a clinical background (Bachelor’s and preferably Master’s) with hospital experience, strong communication, and the ability to navigate regulatory and accreditation processes while maintaining patient rights and privacy standards.

Qualifications

• Bachelor’s degree in clinical psychology, counseling, nursing, or related health services field.
• Master’s degree preferred.
• 3 years of hospital experience including demonstrated experience in researching and preparing for audits/reviews.
• Experience in healthcare advocacy and/or previous clinical role is preferred.
• BCPA, CPXP, and/or CPHQ is preferred.
• Comprehensive knowledge of clinical documentation requirements.
• Knowledge of the law, and regulations pertaining to persons’ rights.
• Excellent oral and written communication and interpersonal skills.
• Ability to manage deadlines and handle sensitive patient rights matters with diplomacy.

Responsibilities

• Identify, manage, and resolve assigned complaints, grievances, and requests.
• Facilitate communication between patients and staff to protect patient rights.
• Educate patients on their concerns and resources to resolve matters timely.
• Engage with patient representatives and staff to ensure regulatory compliance.
• Support audits, reviews, and regulatory accreditation processes.

Skills

Communication skills

Interpersonal skills

Regulatory knowledge

Analytical ability

Attention to detail

Education

Bachelor’s degree in clinical psychology, counseling, nursing, or related health services field

Master’s degree in clinical psychology, counseling, nursing, or related health services field

Job description

Sheppard Pratt is seeking a Patient Advocate in Towson, MD, to identify, manage, and resolve patient complaints and rights issues. You will work with patients and staff to assure timely resolution and compliance with regulatory requirements.

The role requires a clinical background (Bachelor’s and preferably Master’s) with hospital experience, strong communication, and the ability to navigate regulatory and accreditation processes while maintaining patient rights and privacy standards.