Patient Rights Advocate & Grievance Specialist

Erlanger Health System; Belton (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Talentify in Belton, TX is seeking a patient rights advocate to support grievance processes and ensure timely resolution of concerns related to patient safety. You will work with healthcare teams to educate patients and families, forward unresolved issues and document outcomes.

The role emphasizes collaboration with risk management, compliance with regulatory requirements, and ongoing education to staff on patient safety best practices.

Qualifications

• High school diploma or equivalent required.
• Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Responsibilities

• Facilitate patient/family grievance process and communicate resolution to the complainant.
• Collaborate with staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that affect patient rights or safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure timely handling of patient concerns.
• May participate in new hire orientation educating staff on patient safety and advocacy.
• Identify critical customer service needs and discuss with supervisor and medical staff.

Skills

Customer service

Risk management

Communication skills

De-escalation techniques

Education

High school diploma or equivalent

Associate degree

Bachelor's degree in a clinical field

Job description

Talentify in Belton, TX is seeking a patient rights advocate to support grievance processes and ensure timely resolution of concerns related to patient safety. You will work with healthcare teams to educate patients and families, forward unresolved issues and document outcomes.

The role emphasizes collaboration with risk management, compliance with regulatory requirements, and ongoing education to staff on patient safety best practices.