Patient Rights & Safety Advocate

Acadia Healthcare; Fort Wayne (IN); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Acadia Healthcare in Fort Wayne, IN seeks a dedicated Patient Rights Advocate to educate patients and families, guide grievance processes, and report threats to safety to the appropriate staff. The role emphasizes timely resolution and collaborative problem solving.

The ideal candidate has experience in customer service or risk management, and familiarity with behavioral health patients. CPR and de-escalation/restraint certification are required (training available upon hire).

Qualifikationen

• High school diploma or equivalent required; clinical degree preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Aufgaben

• Facilitate patient/family grievance process and communicate resolutions.
• Collaborate with staff to develop acceptable resolutions.
• Identify process deficiencies impacting patient rights or safety.
• Maintain complaint and grievance logs.
• Work with risk department to address concerns promptly.
• May participate in new hire orientation on patient safety.
• Identify critical customer service needs and discuss with supervisor.

Kenntnisse

Customer service

Risk management

Behavioral health

Ausbildung

High school diploma

Associate degree

Bachelor's degree

Jobbeschreibung

Acadia Healthcare in Fort Wayne, IN seeks a dedicated Patient Rights Advocate to educate patients and families, guide grievance processes, and report threats to safety to the appropriate staff. The role emphasizes timely resolution and collaborative problem solving.

The ideal candidate has experience in customer service or risk management, and familiarity with behavioral health patients. CPR and de-escalation/restraint certification are required (training available upon hire).