Patient Advocate

Sheppard Pratt; Towson (MD); On-site; USD 54,000 - 84,000; Full time

Benefits offered by this job

403b retirement match

Tuition reimbursement program

Medical, dental and vision benefits

Generous paid-time-off

Employee Assistance Program (EAP)

Job summary

Sheppard Pratt is seeking a Patient Advocate in Towson, MD, to identify, manage, and resolve patient complaints and rights issues. You will work with patients and staff to assure timely resolution and compliance with regulatory requirements.

The role requires a clinical background (Bachelor’s and preferably Master’s) with hospital experience, strong communication, and the ability to navigate regulatory and accreditation processes while maintaining patient rights and privacy standards.

Qualifications

• Bachelor’s degree in clinical psychology, counseling, nursing, or related health services field.
• Master’s degree preferred.
• 3 years of hospital experience including demonstrated experience in researching and preparing for audits/reviews.
• Experience in healthcare advocacy and/or previous clinical role is preferred.
• BCPA, CPXP, and/or CPHQ is preferred.
• Comprehensive knowledge of clinical documentation requirements.
• Knowledge of the law, and regulations pertaining to persons’ rights.
• Excellent oral and written communication and interpersonal skills.
• Ability to manage deadlines and handle sensitive patient rights matters with diplomacy.

Responsibilities

• Identify, manage, and resolve assigned complaints, grievances, and requests.
• Facilitate communication between patients and staff to protect patient rights.
• Educate patients on their concerns and resources to resolve matters timely.
• Engage with patient representatives and staff to ensure regulatory compliance.
• Support audits, reviews, and regulatory accreditation processes.

Skills

Communication skills

Interpersonal skills

Regulatory knowledge

Analytical ability

Attention to detail

Education

Bachelor’s degree in clinical psychology, counseling, nursing, or related health services field

Master’s degree in clinical psychology, counseling, nursing, or related health services field

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Locations

Showing 1 location

Hospital - Towson
Towson, MD 21204, USA

• Salary Range : $54,074.18 USD to $83,510.75 USD
• Quality & Compliance
• Full-Time
• Requisition #: PATIE013114

Description

What to expect

The Patient Advocate serves as the primary point of contact for the identification, management, and resolution of assigned complaints, grievances, and requests communicated by and/or on behalf of the populations served by Sheppard Pratt.

The Patient Advocate engages with the patient/patient representative to assure protection of patient rights, facilitate communication between patients and staff, educate patients (or secure appropriate resources to do so) on the topic of their concern so that matters are resolved in a timely manner in accordance with regulatory requirements.

Hours:

Four 10-hour shifts as scheduled Monday-Sunday between 7a-7p.

• If interested, working weekends and 2 additional weekdays will also be considered.

What you'll get from us

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

The pay range for this position is $54,074.18 minimum to $83,510.75 maximum. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

What we need from you

• Bachelor’s degree in clinical psychology, counseling, nursing, or related health services field of study.
  • Master’s degree in clinical psychology, counseling, nursing, or related health services field of study is preferred.
• 3 years of hospital experience including demonstrated experience in researching and preparing for audits/reviews.
• Experience in healthcare advocacy and/or previous clinical role is preferred.
• BCPA, CPXP, and/or CPHQ is preferred.
  • Comprehensive knowledge of clinical documentation requirements
  • Knowledge of the law, and regulations pertaining to persons’ rights
  • General knowledge in the requirements and review processes of JC, CMS, CARF, OIG, state regulatory agencies, and privacy practices (HIPAA/FERPA)
  • Effective, oral, written and interpersonal skills to communicate effectively and appropriately represent Sheppard Pratt to representatives of regulatory and accreditation bodies, other external agencies, and internal staff regarding a broad range of clinical and administrative issues
  • Comprehensive knowledge of health care administration and its governing laws
  • Analytical ability to research, interpret, and apply regulations, policies, and accreditation requirements; identify Sheppard Pratt needs and represent them to external agencies and advocacy groups; and have an awareness of the critical consequences of an error in judgment
  • Demonstrated attention to detail in reviewing regulatory requirements, tracking compliance data, and monitoring adherence to standards
  • Ability to manage deadlines and effectively interact with individuals served, representatives, staff, attorneys, and external agencies while handling sensitive patient rights matters requiring diplomacy, discretion, and sustained focus
  • Broad knowledge of treatment of psychiatric populations preferred.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.