Remote Patient Account Team Lead

RiseMe; Durham (NC); Remote; USD 55,000 - 75,000; Full time

Job summary

Duke Health is hiring for a Patient Account Team Lead within the Patient Revenue Management Organization. This remote, Monday–Friday role supports hospital-based FCCs, ensures adherence to policies, and oversees registration, financial counseling, and front-end revenue cycle activities.

You will coach FCCs and collaborate with the Service Access Manager to optimize patient financial experiences. The position emphasizes strong communication, leadership, and process improvement to drive timely

Qualifications

• Strong verbal and written communication skills required.
• Knowledge of medical terminology is preferred.
• Ability to organize and prioritize tasks in a fast-paced environment.

Responsibilities

• Fully competent in duties of the FCC and provide expert support.
• Flexible in work schedule to support operational needs.
• Assist in planning work schedules and daily assignments of FCCs.

Skills

Verbal and written communication

Medical terminology knowledge

Organize and prioritize

Staff planning

Education

High School Diploma (minimum)

College preferred

Job description

Duke Health is hiring for a Patient Account Team Lead within the Patient Revenue Management Organization. This remote, Monday–Friday role supports hospital-based FCCs, ensures adherence to policies, and oversees registration, financial counseling, and front-end revenue cycle activities.

You will coach FCCs and collaborate with the Service Access Manager to optimize patient financial experiences. The position emphasizes strong communication, leadership, and process improvement to drive timely