Patient Resource Navigator

Massachusetts Eye and Ear; Boston (MA); On-site; USD 22,000 - 37,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking a patient transportation and social resource coordinator responsible for arranging transportation to and from the hospital and locating affordable accommodations for ongoing treatment. You will collaborate with the unit-based case manager to support discharge planning across psychiatric or medical settings.

Responsibilities include researching community resources, maintaining resource files, coordinating with social work and community agencies, and

Qualifications

• High School Diploma or Equivalent required.
• Associate's Degree Related Field of Study preferred.
• Familiarity with medical terminology and community resources.
• Excellent interpersonal, written and verbal communication skills.

Responsibilities

• Researches information on community social resources.
• Maintains files of brochures, information packets and applications for community resources.
• Collaborates with social work staff and community agencies to obtain information.
• Assists in planning/implementing in-service presentations about community resources.
• Assesses patient/family understanding of available resources.
• Educates patients/families about how to access resources and services.

Skills

Medical terminology

Community resources knowledge

Interpersonal skills

Crisis intervention

Collaboration

Communication

Advocacy

Education

High School Diploma or Equivalent

Associate's Degree in Related Field

Job description

Massachusetts Eye and Ear Infirmary is seeking a patient transportation and social resource coordinator responsible for arranging transportation to and from the hospital and locating affordable accommodations for ongoing treatment. You will collaborate with the unit-based case manager to support discharge planning across psychiatric or medical settings.

Responsibilities include researching community resources, maintaining resource files, coordinating with social work and community agencies, and