Care Transition & Resource Coordinator

Mass General Brigham; Boston (MA); On-site; USD 63,943,000 - 76,162,000; Full time

Job summary

Mass General Brigham in Boston, MA is seeking a Case Management Resource Specialist to support RN Case Managers with discharge planning and coordinating patient transitions of care.

This patient-facing and administrative role requires navigating multiple systems, visiting patient rooms to provide Medicare documentation, and coordinating referrals to rehab, home care, and medical equipment; a Bachelor's degree is strongly preferred and healthcare experience is valued.

Qualifications

• Bachelor's degree strongly preferred.
• Healthcare experience 1–3 years preferred.
• Ability to coordinate discharge planning and connect patients with community resources.

Responsibilities

• Researches information on community social resources.
• Maintains files of brochures, information packets and applications for community resources.
• Collaborates with social work staff and community agencies to obtain needed information.
• Assists in planning/implementing in-service presentations about community resources.
• Assesses patient/family understanding of available resources.
• Educates patients/families about accessing resources and how to use them.

Skills

Familiarity with medical terminology

Familiarity with community services

Assessment & crisis intervention

Interpersonal communication

Collaboration & advocacy

Customer service

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Job description

Mass General Brigham in Boston, MA is seeking a Case Management Resource Specialist to support RN Case Managers with discharge planning and coordinating patient transitions of care.

This patient-facing and administrative role requires navigating multiple systems, visiting patient rooms to provide Medicare documentation, and coordinating referrals to rehab, home care, and medical equipment; a Bachelor's degree is strongly preferred and healthcare experience is valued.