PATIENT RESOURCE COORDINATOR - OP THERAPY AT EAMC

East Alabama Health; Opelika (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

East Alabama Medical Center is seeking a detail-oriented team member to maintain smooth clinic operations and provide exceptional customer service. You will handle phones, scheduling, billing, and patient accounts, while coordinating with physicians, patients, and insurance providers to ensure timely claims and payments.

The role requires strong computer skills (Word/Excel), multitasking, and reliable teamwork.

Qualifications

• High school diploma or GED required.
• Typing ability and one year of computer experience.
• Required Registration/License/Certification.
• BLS within 90 days of hire.
• Preferred Education: Associates Degree in Business or health-related field.
• Knowledge of medical terminology preferred.
• Knowledge of insurance and coding processes preferred.
• 1-2 years healthcare/hospital experience.
• 1-2 years customer service experience.
• Preferred Registration/License/Certification.

Responsibilities

• Maintain a pleasant, efficient, and consistent flow in daily clinic operations (phones, scheduling, faxing, scanning, patient accounts).
• Provide excellent customer service to patients, physicians, and insurance companies.
• Assist with claims and financial submissions and support revenue cycle activities.
• Communicate effectively with team members and external partners.
• Use Word and Excel for administrative tasks.

Job description

At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.

POSITION SUMMARY

This position is responsible for maintaining a pleasant, efficient, and consistent flow in the daily operations (phones, scheduling, faxing, scanning, patient accounts) of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. This position requires knowledge and execution of billing/revenue cycle and will help manage claim submission, remits and denials to ensure payment of services. Requirements include friendly attitude and excellent customer service, communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision as a member of a team, efficient time management skills, and computer programs including Word and Excel. The ideal team player in this position exhibits excellent leadership skills, customer service skills, decision making and organizational abilities in addition to possessing excellent communication and teaching skills.

POSITION QUALIFICATIONS

• High school or GED
• Typing ability and one year of computer experience
• Required Registration/License/Certification
• BLS within 90 days of hire
• Preferred Education
• Associates Degree in Business or health-related field
• knowledge of medical terminology preferred
• knowledge of insurance and coding processes preferred
• Preferred Experience
• 1-2 years healthcare/hospital experience
• 1-2 years customer service experience
• Preferred Registration/License/Certification