PATIENT PROCESSING SPECIALIST - FREE STANDING EMERGENCY DEPT

East Alabama Health; Auburn (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

East Alabama Medical Center in Alabama is seeking a Patient Processing Specialist with a strong customer service focus to greet patients and collect information required for smooth registration.

You will obtain demographic and insurance details, verify information, and support efficient intake to promote revenue cycle performance and patient satisfaction. A positive, proactive attitude is essential.

Qualifications

• High school diploma or equivalent.
• 1-2 years customer service experience, including working on a computer.

Responsibilities

• Interact with patients to obtain demographic and insurance information for registration processing.
• Provide excellent customer service and professionalism to support revenue and patient satisfaction.

Skills

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.

POSITION SUMMARY

The Patient Processing Specialist is often the first point of contact with our facility, so a strong Customer Service Focus is imperative. The Patient Processing Specialist should be able to effectively communicate with the patient to obtain necessary information for efficient Registration processing, including demographic information and insurance information. This position has a direct impact on revenue and patient satisfaction; professionalism, great customer service and efficiency all promote the success of the Patient Processing Specialist. Desired qualities for a Patient Processing Specialist are a self-motivated and driven person with a positive outlook, optimism and a can-do attitude who never meets a stranger.

POSITION QUALIFICATIONS

• High school diploma or equivalent.
• 1-2 years customer service experience, including working on a computer.

Required Registration/License/Certification

N/A

Preferred Education

High school diploma or equivalent.

Preferred Experience

• 1-2 years healthcare/hospital experience and/or customer service experience.
• 1-year computer experience and the ability to type and spell accurately.

Preferred Registration/License/Certification

• Complete WorkKeys with a Level 4 and have a Silver, Gold or Platinum State on the following three sections: Work Place Documents, Graphic Literacy, and Applied Math.
• Also acceptable is a National Career Readiness Certificate effective 02/01/2012.