PATIENT RESOURCE COORDINATOR - REHABWORKS OPELIKA

East Alabama Health; United States Virgin Islands; On-site; USD 30,000 - 40,000; Full time

Job summary

A regional healthcare provider is seeking a Patient Resource Coordinator to enhance daily clinic operations by providing excellent customer service and efficient communication. Responsibilities include managing scheduling, patient accounts, and claims handling. Candidates should have a high school diploma, customer service experience, and knowledge of insurance processes. This role is full-time and designed for entry-level candidates looking to start a career in healthcare.

Qualifications

• 1-2 years healthcare/hospital experience preferred.
• 1-2 years customer service experience preferred.
• Knowledge of insurance and coding processes preferred.

Responsibilities

• Maintain efficient daily operations (phones, scheduling, faxing).
• Provide excellent customer service and communicate effectively.
• Manage claim submission, remits, and denials.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school or GED

Associates Degree in Business or health-related field

Tools

Microsoft Word

Microsoft Excel

Job description

PATIENT RESOURCE COORDINATOR - REHABWORKS OPELIKA

Join to apply for the PATIENT RESOURCE COORDINATOR - REHABWORKS OPELIKA role at East Alabama Health

At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.

Position Summary

This position is responsible for maintaining a pleasant, efficient, and consistent flow in the daily operations (phones, scheduling, faxing, scanning, patient accounts) of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. This position requires knowledge and execution of billing/revenue cycle and will help manage claim submission, remits and denials to ensure payment of services. Requirements include friendly attitude and excellent customer service, communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision as a member of a team, efficient time management skills, and computer programs including Word and Excel. The ideal team player in this position exhibits excellent leadership skills, customer service skills, decision making and organizational abilities in addition to possessing excellent communication and teaching skills.

Position Qualifications

• High school or GED
• Typing ability and one year of computer experience
• Preferred Education: Associates Degree in Business or health-related field
• Preferred knowledge: medical terminology
• Preferred knowledge: insurance and coding processes
• Preferred Experience: 1-2 years healthcare/hospital experience
• Preferred Experience: 1-2 years customer service experience

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative

Industry

Hospitals and Health Care