Customer Service Coordinator

Baptist Memorial Health Care; Jackson (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Jackson, MS is seeking a billing clerk to maintain accurate billing information, process appointments, and reconcile payments, while adhering to departmental and corporate policies.

The role requires knowledge of insurance billing, customer service excellence, and proficient data entry; overtime and callback duties may apply. Candidates should have basic Windows skills, typing speed of 30 wpm, and 10-key experience.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Skill in communicating clearly and effectively using standard English to achieve productivity and accuracy.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily/monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays/deductibles for accurate billing.
• Promotes customer satisfaction with professional communication.
• Answers phones and routes messages to maintain workflow.
• Inputs demographic/medical data and assists with financial counseling.
• Completes assigned goals in a timely manner.

Skills

Customer relations

Verbal communication

Written communication

Medical terminology

Typing 30 wpm

Ten-key

Windows basics

Insurance billing

Billing accuracy

Data entry

Education

Associates Degree

Tools

Windows applications

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None