PATIENT PROCESSING SPECIALIST - EMERGENCY DEPT REGISTRATION

East Alabama Health; Opelika (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

East Alabama Medical Center in Alabama seeks a Patient Processing Specialist to be the first point of contact for patients. You will gather demographic and insurance information to support accurate registration and revenue cycle needs, while delivering professional, courteous service.

Ideal candidates have a high school diploma or equivalent, 1–2 years of customer service experience (computer skills required) and the ability to type accurately. Healthcare or hospital experience is preferred.

Qualifications

• High school diploma or equivalent.
• 1-2 years customer service experience, including working on a computer.

Responsibilities

• Be the first point of contact with patients and assist with registration.
• Collect demographic and insurance information for accurate processing.
• Support revenue and patient satisfaction through professional service.
• Maintain professionalism, efficiency and high-quality customer service.

Skills

Customer service

Computer literacy

Typing accuracy

Education

High school diploma or equivalent

Job description

At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.

POSITION SUMMARY

The Patient Processing Specialist is often the first point of contact with our facility, so a strong Customer Service Focus is imperative. The Patient Processing Specialist should be able to effectively communicate with the patient to obtain necessary information for efficient Registration processing, including demographic information and insurance information. This position has a direct impact on revenue and patient satisfaction; professionalism, great customer service and efficiency all promote the success of the Patient Processing Specialist. Desired qualities for a Patient Processing Specialist are a self-motivated and driven person with a positive outlook, optimism and a can-do attitude who never meets a stranger.

POSITION QUALIFICATIONS

• High school diploma or equivalent.
• 1-2 years customer service experience, including working on a computer.

Required Registration/License/Certification

N/A

Preferred Education

High school diploma or equivalent.

Preferred Experience

• 1-2 years healthcare/hospital experience and/or customer service experience.
• 1-year computer experience and the ability to type and spell accurately.

Preferred Registration/License/Certification

• Complete WorkKeys with a Level 4 and have a Silver, Gold or Platinum State on the following three sections: Work Place Documents, Graphic Literacy, and Applied Math.
• Also acceptable is a National Career Readiness Certificate effective 02/01/2012.