Patient Representative Specialist (77906)

Onslow Memorial Hospital; Jacksonville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Onslow Memorial Hospital in Jacksonville, NC is seeking a Patient Representative to support billing and customer service processes, verify insurance information, and update demographics.

You will liaise between patients, families and the Business Office to resolve billing and care-related inquiries, working under pressure with demanding customers. This is a full-time, day-shift role requiring strong communication and attention to detail.

Qualifications

• Must have prior customer service experience.
• At least 1 year in a physician or hospital setting.

Responsibilities

• Assist patients with billing/care concerns; verify demographics and insurance and update records.
• Handle demanding customers under pressure with professionalism.

Skills

Customer Service

Education

High School graduate

Job description

Job Details

Job Location: Onslow Memorial Hospital - Jacksonville, NC 28546
Position Type: Full Time 1.0
Job Shift: Day

Patient Representative is knowledgeable of all Customer Service processes as it relates to collection practices, early out accounts, bad debt accounts and patient assistance screening. Acts as a liaison between patient/families and Business Office for gathering current insurance information, verifying demographics are accurate, and resolving patient’s billing/care concerns. Must possess the ability to work with demanding customers and under pressure.

Education/Certification:

• High School graduate

Experience:

• Prior Customer Service experience a must.
• At least 1 year of relevant experience in a physician or hospital setting.