Customer Service Representative [CBO]

Nflsurgeons; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a detail-oriented Customer Service Representative in Jacksonville, Florida. This role involves assisting patients with billing inquiries, resolving account issues, and explaining insurance benefits. The ideal candidate should have at least one year of experience in medical billing or healthcare customer service, alongside strong communication skills. This position offers an opportunity to work closely with medical and billing teams in a supportive environment. The role ensures patient satisfaction through effective problem-solving and compassion.

Qualifications

• 1+ year of experience in medical billing or healthcare customer service.
• Knowledge of insurance terminology and billing processes preferred.
• Ability to handle sensitive patient information with confidentiality.

Responsibilities

• Educate patients on financial assistance opportunities.
• Negotiates settlements with patients in accordance with policy.
• Collaborate with billing and medical office teams to resolve account concerns.

Skills

Strong communication skills

Ability to work independently

Detail-oriented

Education

High school diploma or equivalent

Tools

EHR or billing software

Job description

Overview

North Florida Surgeons is a leading healthcare provider committed to delivering exceptional patient care and service. We have over 300 medical providers and physician extenders and are currently seeking a detail-oriented and motivated Customer Service Representative to support our revenue cycle department. This role is essential in helping patients understand their bills, resolve account issues, and navigate the insurance process. As a Customer Service Representative, you will be the first point of contact for patients with billing questions. You’ll provide clear, compassionate assistance while working closely with billing and insurance teams to ensure accurate and timely resolution of account concerns.

Key Responsibilities

• Receive all incoming billing calls with courteous, accurate, timely service for resolving patient issues, and making arrangements to collect and receive payments on patient accounts after their services.
• Educate patients on the various financial assistance opportunities
• Provide accurate information on their medical bills as to why they have a balance - examples such as copays, coinsurance and deductibles, incorrect insurance information etc.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with the medical office team to ensure accurate balances.
• Stay updated on changes in medical terminology and coding standards to provide informed assistance.
• Handle sensitive patient information with confidentiality and professionalism
• Negotiate settlements with patients in accordance with policy
• Update requests made by the patient into the system to ensure documentation trail exists
• Explain insurance benefits, balances, and payment options
• Research and resolve account discrepancies and escalated issues
• Process payments and set up payment plans when needed
• Document all interactions in the billing system
• Collaborate with billing, coding, and payment posting teams
• Ensure compliance with HIPAA and all applicable regulations.

Qualifications

• High school diploma or equivalent required
• 1+ year of experience in medical billing, healthcare customer service, or a related field
• Strong communication skills with the ability to convey complex information clearly.
• Ability to work effectively both independently and as part of a team within a dynamic environment.
• Knowledge of insurance terminology and billing processes preferred
• Experience with EHR or billing software is a plus