Patient Representative Lead

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

Johns Hopkins Health System in Baltimore is seeking a Guest Services Supervisor to lead the Patient Representatives, Information Receptionists and Patient Ambassadors, ensuring smooth daily operations and compassionate service.

You will assist with training, evaluations and scheduling, provide information about hospital services, policies and procedures, and offer emotional support to families during patient crises.

Qualifications

• High school diploma or equivalent required.
• An Associate's Arts degree or relevant college coursework preferred.

Responsibilities

• Supervise daily activities of Patient Representatives, Information Receptionists and Patient Ambassadors.
• Assist with training, staff evaluations and scheduling.
• Provide information regarding hospital services, policies and procedures to staff, patients and families.
• Provide emotional support to families in times of patient crisis.

Skills

Supervisory experience

Customer service experience

Communication skills

Education

High school diploma or equivalent

AA degree or coursework preferred

Job description

Serves as a knowledge and resource leader for Guest Services employees and is responsible for supporting management with various functions of the department. Responsible for assisting with the supervision of daily activities of the Patient Representatives, Information Receptionists and Patient Ambassador. Responsible for participating in training, staff evaluations and scheduling. Provides information regarding hospital services, policies and procedures to department and hospital staff, patient and families. Provides emotional support to families in times of patient crisis.

• High school diploma or equivalent.
• An Associate's Arts degree or relevant college level coursework is preferred.

At least 3 years or more of relevant work experience in a hospital/health care setting or similar customer service environment. Experience working within a critical care area with Patients/Visitors, and staff. Possess a minimum of 2 years of supervisory level (group level experience)

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.