Patient Representative- Zayed 8W Maternity (Rot 24)

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 23,570 - 38,930; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Healthy @ Hopkins program

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine in Baltimore is seeking a Patient Representative to support the Emergency Department by greeting patients, guiding visitors, and sharing information while maintaining a calm, compassionate presence.

You will work with nursing and administrative staff, handle flow, de-escalate when needed, and provide emotional support to families, with a rotating shift schedule and a strong commitment to patient-centered service.

Qualifications

• Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position.
• Substantial interpersonal skills need to frequently interact with patients, families and medical staff.
• Advance communication skills.
• Knowledge of general office equipment.

Responsibilities

• Greet patients and direct the flow of patients and visitors in the Emergency Department.
• Serve as a source of information to patients and visitors in the waiting area.
• De-escalate situations as required and provide emotional support to families and patients.
• Collaborate with nursing and administrative staff to ensure smooth operations.

Skills

Interpersonal skills

Communication

De-escalation

Customer service

Education

High School Diploma

Tools

Office equipment

Job description

Shift: Rotating, 7am-3pm or 3pm-11pm, 24 hours day/evening rotating, weekends required, no holidays.

The Patient Representative works in conjunction with the Nursing staff and administrative staff to provide the highest level of Customer Service for the Emergency Department. The Patient Representative must be proficient in hospital services, policies and procedures. Daily task will include, but are not limited to, greeting patients, assisting in directing the flow of patients and visitors, being a source of information to patients and visitors in the waiting room, de-escalating situations as required, providing emotional support as needed to family members and patients.

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position.
• Substantial interpersonal skills need to frequently interact with patients, families and medical staff.
• Advance communication skills.
• Knowledge of general office equipment.

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 17.11/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug‑free workplace employers.