Patient Representative- Zayed 8W Maternity (Rot 24)

Johns Hopkins Hospital; Washington (District of Columbia); On-site; USD 23,570 - 38,930; Part time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus

Healthy @ Hopkins wellness incentive

Job summary

Johns Hopkins Hospital in Baltimore, MD is seeking a Patient Representative to support the Emergency Department by greeting patients, guiding visitors, and providing information while coordinating with nursing and administrative staff. The role requires strong interpersonal and communication skills, knowledge of hospital policies, and the ability to de‑escalate situations; the position offers a rotating shift, full benefits, PTO, and tuition reimbursement.

Qualifications

• High School Diploma or equivalent is required.
• Must understand hospital policies and Patient Representative program.
• Substantial interpersonal skills to interact with patients, families, and staff.
• Advanced communication skills.
• Knowledge of general office equipment.

Responsibilities

• Greet patients and direct the flow of patients and visitors.
• Provide information to patients and visitors in the waiting room.
• De-escalate situations when needed.
• Offer emotional support to family members and patients.

Skills

Interpersonal skills

Advanced communication skills

Knowledge of general office equipment

Education

High School Diploma or equivalent

Tools

General office equipment

Job description

Requisition #:673054 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Rotating Shift Employment Type:Limited

Shift: Rotating, 7am-3pm or 3pm-11pm, 24 hours day/evening rotating, weekends required, no holidays.

The Patient Representative

works in conjunction with the Nursing staff and administrative staff to provide the highest level of Customer Service for the Emergency Department. The Patient Representative must be proficient in hospital services, policies and procedures. Daily task will include, but are not limited to, greeting patients, assisting in directing the flow of patients and visitors, being a source of information to patients and visitors in the waiting room, de-escalating situations as required, providing emotional support as needed to family members and patients.

What Awaits You

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position.
• Substantial interpersonal skills need to frequently interact with patients, families and medical staff.
• Advance communication skills.
• Knowledge of general office equipment.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.11/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.