Patient Experience Representative

Columbia Memorial Hospital; Astoria (OR); On-site; USD 40,000 - 56,000; Full time

Job summary

Columbia Memorial Hospital seeks a Patient Experience Representative to enhance the inpatient experience by anticipating needs and addressing concerns in real time. You will support clinical teams with non-clinical tasks and help ensure a compassionate, patient-centered environment.

The role requires strong communication, problem-solving, and confidentiality, with a focus on cultural sensitivity and adaptability in a busy hospital setting.

Qualifications

• Associates degree or higher preferred.
• Two years of customer service experience in healthcare preferred.

Responsibilities

• Enhance patient experience in inpatient setting and address concerns in real time.
• Assist clinical caregivers with non-clinical tasks and monitor non-clinical satisfaction.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Attention to detail

Computer skills

Interpersonal skills

Cultural sensitivity

Adaptability

Confidentiality

Education

Associates degree or higher

Tools

Office software

Job description

The Patient Experience Representative is responsible for enhancing the experience in the inpatient setting of the hospital. This person will assist clinical caregivers with non-clinical tasks as well as monitor patients for non-clinical satisfaction and address concerns in real time.

Job Requirements

• Outgoing and comfortable interacting with diverse patients and personalities.
• Culturally sensitive and respectful of differences in culture, ethnicity, religion, sexual orientation, and abilities.
• Understands and maintains appropriate patient and professional boundaries, including physical touch, spiritual conversations, prayer, and end-of-life situations.
• Comfortable in a hospital environment and able to advocate for patient needs.
• Strong problem-solving, creative-thinking, customer service, and communication skills.
• Strong computer and technology skills.
• Organized, detail-oriented, motivated, and able to multitask and prioritize.
• Maintains strict confidentiality and works independently with minimal supervision.
• Flexible and adaptable to changing schedules.

License/Certification

NA

Education And/or Experience

Associates degree or higher preferred. Two years of customer service experience in healthcare preferred.

Physical Demands and Work Environment Conditions / ADA Compliance

Position involves standing, walking, stooping, and occasional lifting or carrying of lightweight materials (up to 20 pounds), with periods of extended sitting or standing. Requires visual acuity, depth perception, and hand/finger dexterity and coordination to read words and numbers and operate computers and office equipment. May be exposed to infectious diseases and will be required to use appropriate personal protective equipment (PPE).