Patient Representative

Ivy Rehab Network; Village of Lynbrook (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Full benefits within first month

Generous PTO and holidays

Bonus incentive opportunities

Job summary

Ivy Rehab Network in Lynbrook, NY is seeking a Patient Representative to support clinics with front-desk operations, greet patients, schedule appointments, answer calls, verify insurance, obtain authorizations, and collect payments. This role directly impacts patient experience and clinic performance.

We offer a rewarding, supportive environment with opportunities for growth, mentorship, and a comprehensive benefits package.

Qualifications

• 1+ years of administrative experience in a healthcare setting preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong time management and multi-tasking in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with a positive attitude to fluctuating workloads.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and maintain clinic operations.

Skills

Administrative experience

Microsoft Office

Time management

Multi-tasking

Customer service

Willingness to learn

Tools

Microsoft Office

Job description

Position Summary

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

State of Location

New York

Job Description

Patient Representative– 40 hours/week

Lynbrook, NY

$19-23/hr

Why Choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Innovative Resources & Mentorship:Access to abundant resources, robust mentorship, and career advice for unparalleled success.
• Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications

• 1+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com