Patient Representative

ivyrehab; Cranford (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Bonus incentives

Job summary

Ivy Health in Cranford, NJ is seeking a Patient Representative to support clinics across physical therapy, occupational therapy, speech therapy and ABA services. This full-time role involves greeting and checking in patients, scheduling appointments, answering calls, verifying insurance, and collecting payments.

This position emphasizes exceptional patient experience and teamwork within a supportive environment that promotes growth and development for all teammates.

Qualifications

• 1+ years of administrative experience in a healthcare setting is preferred.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients.
• Schedule appointments and manage calendars.
• Answer incoming phone calls and assist callers.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patients.
• Support clinic operations to maintain high performance.

Skills

Administrative experience

MS Office

Time management

Multi-tasking

Customer service

Adaptability

Eagerness to learn

Tools

Microsoft Office

Job description

State of Location: New Jersey

Position Summary: Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Job Description:

Patient Representative - Full-Time

Location: Cranford, NJ

Compensation Range: 18-19/hr.

Join Ivy Health’s dedicated team where you are not just an employee but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Why Choose Ivy?

• Exceptional Workplace: A prestigious honor to be recognized by Gallup as an Exceptional Workplace, recognizing the most engaged workplace cultures in the world.
• Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
• Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Eligibility for full benefits package beginning within your first month of employment.
• Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:

• 1+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com