Patient Experience & Relations Specialist

System Support; Ohmer Park (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Premier Health in Ohio is seeking a Patient Relations Specialist to support the patient relations and experience team. You will be the first point of contact, triaging calls, walk-ins, emails and service alerts while maintaining logs of concerns.

This role requires 1-3 years of customer service experience, a high school diploma, and strong interpersonal skills. You will handle sensitive information with discretion and collaborate with care teams to ensure compassionate service.

Qualifications

• High School diploma or GED required.
• 1–3 years of customer service experience preferred.
• Ability to interact with diverse backgrounds with empathy and fairness.

Responsibilities

• Triage calls, walk-ins, emails and service alerts.
• Maintain logs of patient concerns and requests.
• Coordinate complaint/grievance assignments to patient representatives.
• Ensure confidentiality of patient information and assist with clerical tasks.

Skills

Interpersonal skills

Customer service

Communication

Multicultural awareness

Discretion

Education

High School diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Premier Health in Ohio is seeking a Patient Relations Specialist to support the patient relations and experience team. You will be the first point of contact, triaging calls, walk-ins, emails and service alerts while maintaining logs of concerns.

This role requires 1-3 years of customer service experience, a high school diploma, and strong interpersonal skills. You will handle sensitive information with discretion and collaborate with care teams to ensure compassionate service.