PATIENT RELATIONS SPEC

System Support; Ohmer Park (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Premier Health in Ohio is seeking a Patient Relations Specialist to support the patient relations and experience team. You will be the first point of contact, triaging calls, walk-ins, emails and service alerts while maintaining logs of concerns.

This role requires 1-3 years of customer service experience, a high school diploma, and strong interpersonal skills. You will handle sensitive information with discretion and collaborate with care teams to ensure compassionate service.

Qualifications

• High School diploma or GED required.
• 1–3 years of customer service experience preferred.
• Ability to interact with diverse backgrounds with empathy and fairness.

Responsibilities

• Triage calls, walk-ins, emails and service alerts.
• Maintain logs of patient concerns and requests.
• Coordinate complaint/grievance assignments to patient representatives.
• Ensure confidentiality of patient information and assist with clerical tasks.

Skills

Interpersonal skills

Customer service

Communication

Multicultural awareness

Discretion

Education

High School diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Position: PATIENT RELATIONS SPECIALISTDepartment: Consumer RelationsShift: 8:00am – 5:00pm / 8-hour shift lengthStatus: Full-time/ 80 Hours Per PayFacility: Miami Valley HospitalPOSITION SUMMARYThe Patient Relations Specialist is a role with responsibility for providing support to Premier Health’s patient relations and patient experience/service team across the organization. The Specialist acts as a first point of contact within the department, receiving and triaging calls, walk-ins, emails, and service alerts. Other duties include maintaining an accurate log of patient concerns and requests, coordinating complaint/grievance case assignments to patient representatives to assure compliance with policies and legal requirements, and maintaining the confidentiality of patient and other sensitive information. The Specialist will also provide occasional clerical support to the department in the form of supply ordering, maintenance requests, etc.Education: High School diploma/GED requiredLicensure/Certification/Registration: N/AExperience: 1-3 years of job-related experience.Prior job title or occupational experience: Customer ServiceKnowledge/SkillsDemonstrated ability to interact with and understand people from different cultural, socioeconomic, or other backgrounds.Excellent interpersonal and customer service skills, with the ability to demonstrate compassion, fairness, and an inclusive approach to a wide variety of individuals and groups from within and outside of the organization.Ability to interact with patients and families of varying degrees of illness, under stressful and/or emergency situations.Proven exceptional organizational skills, with the ability to change focus rapidly with minimal disruption to productivity and quality.Computer skills with proficiency in keyboarding, Microsoft Office (Word, Outlook, Excel, etc.), data management required. Prior experience with electronic medical record platform a plus.High attention to detail, demonstrated excellent planning and time management skills.Able to work independently and as part of a team.Able to maintain the security of patients and other confidential information.