Patient Relations Representative Lead

Gastro Health; Kissimmee (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

401(k) retirement plan

Discretionary profit-sharing

Tickets at Work discounts

Job summary

Gastro Health is seeking a Full-Time Patients Relations Representative Lead in Kissimmee, FL. This role involves leading the team of Patient Relations Representatives, assisting with training, answering calls, and scheduling appointments.

Ideal candidates will have at least a high school diploma and 2+ years of experience in medical administration, along with being bilingual. Gastro Health offers a competitive benefits package, including medical, dental, and a 401(k) plan.

Qualifications

• 2+ years medical administration experience preferred.
• eClinicalWorks (eCW) experience desired.
• Bilingual Required.

Responsibilities

• Run lead with all Patient Relations Representatives.
• Assist trainings and mentoring new hires.
• Answer all incoming calls and route them.
• Schedule, confirm, and cancel office appointments.
• Work on referrals and import demographics.

Skills

Bilingual

Medical administration experience

eClinicalWorks (eCW) experience

Education

High school diploma or GED equivalent

Job description

Gastro Health is seeking a Full-Time Patients Relations Representative Lead to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapid growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Run lead with all Patient Relations Representatives.
• Assist trainings and mentoring new hires and those in the Patient Relations Representative role
• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from the patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients’ health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent
• 2+ years medical administration experience preferred
• eClinicalWorks (eCW) experience desired
• Bilingual Required

Benefits

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit‑sharing with employer contributions of 0% - 4% for eligible employees

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!