Patient Relations Representative

Gastro Health; Kirkland (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Paid time off

Life insurance

Disability insurance

Hospital indemnity insurance

Critical illness insurance

Identity theft insurance

Legal insurance

Discounts at local fitness clubs

Discounts at AT&T

Tickets at Work program

Job summary

Gastro Health in Kirkland, WA is seeking a full-time Patient Relations Representative to support our care centers. You will handle calls, schedule appointments, verify benefits, and assist patients with questions, working Monday through Friday with no weekends or evenings.

We offer a strong work-life balance, comprehensive benefits, and opportunities for advancement within a fast-growing team dedicated to exceptional patient care.

Qualifications

• High school diploma or GED required.
• 2+ years medical administration experience desired.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned

Skills

Bilingual English/Spanish

Medical administration experience

Education

High school diploma or GED

Job description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You’ll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings — Monday thru Friday
• Paid holidays and paid time off
• Rapidity growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Request medical records from doctors and hospitals
• Call-in new prescriptions and refills and obtain authorization if necessary
• Obtain lab results including stat requests
• Other duties as assigned

Minimum Requirements

• High school diploma or GED equivalent
• 2+ years medical administration experience desired
• Bilingual (English/Spanish) preferred

We offer a comprehensive benefits package to our eligible employees:

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!