Patient Relations Representative

Gastro Health; Fort Myers (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) retirement plan

Job summary

Gastro Health in Fort Myers is seeking a Full-Time Patient Relations Representative to join our dynamic team. This role emphasizes a great work/life balance, as it offers consistent hours from Monday to Friday without requiring weekends or evenings.

You will be responsible for answering incoming calls, scheduling appointments, and assisting patients. Gastro Health provides a competitive benefits package including medical, dental, vision, and a 401(k) retirement plan.

Qualifications

• High school degree or GED is required.
• One year of experience in customer service or a related clinical environment.
• Dependability and punctuality are required.

Responsibilities

• Answer incoming calls and route them appropriately.
• Schedule, confirm, and cancel office appointments.
• Assist patients with questions regarding procedures.

Skills

Customer service experience

Bilingual (English/Spanish)

Knowledge of medical terminology

Education

High school degree or GED

Tools

Computer usage

Telephone usage

Job description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidly growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Request medical records from doctors and hospitals
• Call-in new prescriptions and refills and obtain authorization if necessary
• Obtain lab results including stat requests
• Other duties as assigned

Minimum Requirements:

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
• Dependability and Punctuality is Required
• Taking Initiative Must be able to work between the hours of 8:00 am and 5:00 pm
• Medical terminology knowledge Preferred
• Bilingual (English/Spanish) preferred
• Sitting – 100%
• Computer (input patient info)
• Telephone usage (speaking with patient or referral Physician)

We offer a comprehensive benefits package to our eligible employees:

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit‑sharing with employer contributions of 0% - 4% for eligible employees

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.