Patient Relations Representative

Gastro Health; Norwood Heights (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life/AD&D

Disability

401(k) retirement plan

Profit sharing

Tickets at Work discounts

Job summary

Gastro Health is seeking a Full-Time Patients Relations Representative to join our team. This role offers a great work/life balance with Monday through Friday hours, no weekends or evenings, and a comprehensive benefits package.

You will handle patient calls, scheduling, referrals, insurance verifications, and patient inquiries across multiple care centers. The position requires a high school diploma or GED and 2+ years of medical administration experience.

Qualifications

• High school diploma or GED equivalent is required.
• 2+ years medical administration experience is desired.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Request medical records from doctors and hospitals
• Call-in new prescriptions and refills and obtain authorization if necessary
• Obtain lab results including stat requests
• Other duties as assigned

Education

High school diploma or GED equivalent

Job description

Gastro Health is seeking a Full-Time Patients Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidly growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Request medical records from doctors and hospitals
• Call-in new prescriptions and refills and obtain authorization if necessary
• Obtain lab results including stat requests
• Other duties as assigned

Minimum Requirements

• High school diploma or GED equivalent
• 2+ years medical administration experience desired

We offer a comprehensive benefits package to our eligible employees:

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Interested in learning more? Click here to learn more about the location.

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!