Patient Relations Representative

Gastro Health; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work-life balance

Mon-Fri schedule

Paid holidays

Paid time off

Benefits package

Advancement opportunities

Tickets at Work program

Job summary

Gastro Health in Cincinnati, OH seeks a Full-Time Patients Relations Representative to join our team. You will be the first point of contact for patients, schedule appointments, verify benefits, and coordinate communications across care centers.

The ideal candidate has a high school diploma and 2+ years of medical administration experience, with strong communication and scheduling skills. We offer a comprehensive benefits package and a Monday–Friday schedule with no weekends.

Qualifications

• High school diploma or GED required or equivalent.
• 2+ years medical administration experience desired.
• Strong communication and scheduling abilities.

Responsibilities

• Answer and route incoming calls; take messages and route to appropriate personnel.
• Schedule, confirm, and cancel office appointments for patients.
• Process referrals and import demographics from patient portal.
• Check daily voicemails and respond or route as needed.
• Verify health plan benefits and obtain authorization if needed.
• Assist patients with questions and concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Handle call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Skills

Medical administration experience

Communication skills

Education

High school diploma or GED

Job description

Gastro Health is seeking a Full-Time Patients Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidly growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Request medical records from doctors and hospitals
• Call-in new prescriptions and refills and obtain authorization if necessary
• Obtain lab results including stat requests
• Other duties as assigned

Minimum Requirements

• High school diploma or GED equivalent
• 2+ years medical administration experience desired

We offer a comprehensive benefits package to our eligible employees:

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Interested in learning more? Click here to learn more about the location.

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!